Well, there I was, the customer. I was at a restaurant I had been at several times, ordering a dish without mushrooms (hate the fungus and don’t know why they classify it as a vegetable...when it’s a damn fungus), that I have ordered every time I had been there. Only this time, they told me they couldn’t do it. Excuse me...? I know they “could” because they’ve done it before, so the only logical explanation is that they would not. Ok...no problem, I didn’t raise a fuss...but I did want a small word with the manager.
After he left, I was satisfied that I had been heard, impressed with the professionalism and cool demeanor I had been met with and very much enjoying my meal and family time when the manager returned. Imagine my surprise when he came bearing gifts...both in hand and unseen. In hand he had some figurines that represented a portion of the story behind the theme of the restaurant. That was nice...something for the shelf. It’s when he said that he paid for everything that had been ordered that I realized that “customer service” comes in levels...and I had just experienced the top level!